Product Return
14-Day Right of Withdrawal
According to the Law of Obligations Act, a consumer has the right to withdraw from a contract concluded via a means of communication within 14 days. The deadline starts from the day the goods are delivered to the consumer or handed over in the Mänguarvutid store. A consumer is considered to be a natural person who has purchased goods or services from the Mänguarvutid online store that are not related to their economic or professional activities.
By purchasing from the Mänguarvutid store, the consumer agrees to the following conditions for exercising the right of withdrawal:
- The returned goods must be unused and in their original packaging.
The consumer must carefully open the original packaging without damaging it. If the packaging is non-opening, the returned product does not have to be in the original packaging.
- To exercise the right of withdrawal, the consumer must submit a request to the email address of the Mänguarvutid online store at [email protected] no later than 14 days after the delivery or handover of the goods in the Mänguarvutid store.
- The consumer agrees to bear the return shipping costs up to 10 Euros, unless the returned product did not match the consumer’s order.
- Upon withdrawal from the contract, the consumer must return the purchased goods immediately, but no later than 30 days after notifying about the withdrawal, to the Mänguarvutid representative office.
- Mänguarvutid is obliged to refund the amount paid for the returned goods immediately, but no later than 30 days after receiving the notification of withdrawal from the contract.
- The right of withdrawal does not apply to the following goods:
– products made to the consumer’s personal specifications
– audio and video recordings and software, if the packaging has been opened by the consumer
Attention!
If a customer orders a product from the online store and wishes to pick it up from the Mänguarvutid.ee store, they have the opportunity to inspect the ordered goods at the time of delivery and to ask the seller any additional questions regarding the product.
The Mänguarvutid online store does not enter into installment agreements with consumers but provides the option to electronically submit an application necessary for entering into an installment agreement with a credit institution. Upon receiving a positive response, the installment agreement will be concluded in the Mänguarvutid store selected by the customer. The 14-day right to withdraw from a contract concluded via a means of communication does not apply to such agreements; however, the consumer has the right to use the 14-day withdrawal right from the credit agreement.
If the consumer wishes to withdraw from the credit agreement, they may return the goods purchased under the Mänguarvutid credit agreement within 14 days from the date of signing the contract and submit a written request for withdrawal from the agreement. If the goods are in the original packaging and unused, the consumer will be refunded the amount paid when signing the credit agreement – the initial payment and the contract fee.
The 14-day right of withdrawal from a contract concluded via a means of communication and the right to withdraw from a credit agreement are established by law and are not specific to the Mänguarvutid online store. If necessary, you can always request additional information from our warranty and service department at [email protected].
Complaint Handling Procedure
- The products sold by the Mänguarvutid online store are subject to a 2-year period for submitting complaints, as established in §218 (2) of the Law of Obligations Act.
- Complaints can be submitted for construction, manufacturing, and material defects.
- The period for submitting complaints begins from the date of purchase of the goods.
- The basis for the complaint is the sales invoice of the device.
- Complaints can be submitted by the customer to the Mänguarvutid main office at Madara 33.
- The complaint must be submitted in Estonian and include as clear a description as possible of the defect(s) present in the product.
- The seller is not responsible for the following defects:
7.1 Failures in the operation of the device caused by accidental or intentional damage by the user;
7.2 Failures caused by changes to the technical characteristics of the device carried out by an uncertified person or service;
7.3 Failures caused by disregard of the operating instructions;
7.4 Failures in the operation of the device caused by use in inappropriate environmental conditions;
7.5 Failures caused by lightning strikes or other natural phenomena (force majeure);
7.6 Failures caused by connecting the device to an unsuitable power network (including ungrounded networks);
7.7 Failures caused by connecting devices that are under voltage;
7.8 Failures caused by incompatible software installed by the customer;
7.9 Failures in the computer caused by the customer’s disregard of the parameters specified by the manufacturer for the components;
7.10 Defects if the serial numbers, control stickers, seals, or other warranty seals have been damaged, replaced, or removed.
- Mänguarvutid is not responsible for:
8.1 The preservation of information on the device brought in for repair.
8.2 The failure to eliminate defects if they did not occur during the repair or if the customer did not inform about their occurrence at the time of bringing the device for repair.
- If the device brought in for repair has not been used according to the terms of use, the right to claim does not apply. In such cases, a quotation for a paid repair will be provided to the customer. If the customer declines the quotation, they must pay Mänguarvutid a handling fee for the defect identification and organization of transportation of the device. Depending on the device, the handling fee will range from 25€ to 55€.
- The complaint will not be processed if Mänguarvutid proves that the defects on the device arose due to the fault of the buyer. The repair of the device will proceed under the conditions outlined in point 9.
- Mänguarvutid is obliged, in case of disputes, to conduct an expert examination to determine the causes of the defect within six months from the date of sale of the device. If the examination results indicate that the defect arose from the client’s fault and the client does not agree with this, the client has the right to demand an independent examination. If the independent examination proves that the defect arose from the client’s fault, the client will bear the costs of the independent examination.
- If the client submits a complaint about the device after six months from the date of purchase, and during the defect identification process, it is found that the device is defect-free, the incurred costs will be borne by the client according to the current price list.
- If it becomes impossible to repair the device due to the defects or if the production of the device has been discontinued, the device will be replaced with an equivalent one upon the customer’s consent.
E-post: [email protected]
Mustamäe / Kristiine esindus: Madara 33, Tallinn 10613
E-R 10:00 – 18:00, L: 11-16
Lasnamäe esindus: Mahtra 1, Tallinn 13811
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